Terms of Use for Ingrano.shop

Acceptance of the Platform Terms and Conditions of Use These Terms of Use (the “Terms”) are a legal agreement between you (“you,” “your”) and SHUBHANGAY EXIM PRIVATE LIMITED operating as ingrano.shop (“Corporation Name”, “we” or “us”) governing your use of our platform (the “Platform”), including the website at www.ingrano.shop (the “Site”), mobile applications (collectively, the “App”), and other products and services, as applicable (collectively, the “Services”). By agreeing to these Terms or by using our Platform and Services, you agree to be bound by these Terms, as they are amended from time to time, the documents referred to in them and our privacy policy, found at the "Privacy Policy".

If you do not agree with or accept any of these Terms, you should cease using our Platform and Services immediately. These Terms may be supplemented or replaced by additional terms (“Additional Terms”) relating to specific content, promotions, redemptions or Products (as defined below) made available or supplied by us using the Platform. Additional Terms will be made available on relevant pages of the Platform. Additional Terms shall prevail to the extent that there is any conflict or inconsistency with any other of these Terms.

By using the Platform and Services, you agree to be bound by these Terms and acknowledge and agree to the collection, use, and disclosure of your personal information in accordance with ingrano.shop "Privacy Policy". Further, you represent and warrant that you are the legal age of majority in your jurisdiction of residence. If you do not agree or meet all of these Terms and requirements, you must cease using this Platform immediately.

1. The Platform

The Platform enables you to Order (collectively “Order”) products (collectively “Products”) from third-party grocery or convenience stores (“Grocery or Convenience Stores”) or other third-party service providers (“Merchants” which includes “Grocery or Convenience Stores”) unless the context otherwise requires) and to receive the delivery of the Products from third-party drivers (the “Drivers”).

You acknowledge and agree that Ingrano.shop does not provide any Products or delivery services to you and that all Products are provided by independent third-party Merchants and delivery services are provided by independent third-party Drivers.

2. Modifications to the Terms and Conditions and to the Platform

We reserve the right in our sole discretion to revise and update these Terms from time to time. Any and all such modifications are effective immediately upon posting and apply to all access to and continued use of the Platform. You agree to periodically review these Terms in order to be aware of any such modifications and your continued use shall be your acceptance of these modifications.

The information and material on this Platform, and the Platform, may be changed, withdrawn or terminated at any time in our sole discretion without notice. We will not be liable if, for any reason, all or any part of the Platform is restricted to users or unavailable at any time or for any period.

3. Registration and Login Information

We may request that you register to access or use certain Services, and thereafter you may be required to log in to access such Services. From time to time, we may request that you rest or update your password(s) and/or update your profile information.

In some cases, in order to register for or log in to a Service, you may first be required or requested to provide additional profile information relevant to your access to or use of such additional Service. Some Services are available only to customers who live in certain geographic areas or have other restrictions as to their availability.

In order to use the Services, if we request registration, billing or other information from you, you agree to provide us with accurate and complete information and to update the information when it changes.

You are responsible for maintaining the security of your login names and passwords and agree to be fully responsible for all use of your account and for any actions that take place using your account. You may not use any Services with age restrictions unless you are at least of the required age.

4. Cancellation, Returns, Refunds & Exchange

In accordance with our Cancellation, Returns, Refunds & Exchange Policy (“Cancellation Policy”) effective Date- 24/06/2024, Ingrano.shop users agree to adhere to the Cancellation Policy as outlined in the Cancellation Policy. This policy specifies that orders can be cancelled before their status updates to "packed." For cancellations and returns, users must follow the outlined procedure in their account under "Order History." Refunds are issued to the original payment method within 10 business days for eligible cancellations and returns. Notably, perishable items are exempt from returns. A 25% cancellation fee applies to orders cancelled post-preparation for delivery. Ingrano.shop  reserves the right to modify this policy, with updates communicated via the application or other channels. For any inquiries or assistance, contact customer support at ecommerce@ingranoglobal.com. Lastly, by using Ingrano.shop  Services, you consent to these conditions. 

5. Intellectual Property Rights

Your use of the Services is limited to personal and non-commercial use only, unless other use by you is permitted by Ingrano.shop in writing. We reserve all other rights to the Services and content. You are not permitted to copy, modify, reuse, transmit, distribute or re-post any of the content displayed (except as stated in these Terms) without written permission from Ingrano.shop.

The content shown on the Services is protected by copyright, trademark and other laws. You must comply with all such laws and applicable copyright, trademark or other legal notices or restrictions.

We may expressly authorize you to redistribute certain content for personal, non-commercial use. We will identify the content that you are authorized to redistribute and describe ways you may redistribute it (such as via email). We may revoke this authorization at any time.

6. User Submissions

All comments, reviews, ratings, suggestions, ideas, recipes, graphics, photos or other information that you provide to us through the Services (“User Submissions”) (other than personal information that we promise to protect under our Privacy Commitment) are non-confidential. For any User Submissions, you grant Ingrano.shop a perpetual, irrevocable, royalty-free and transferable right and license to use, copy, modify, delete in whole or in part, adapt, publish, translate and/or create derivative works from, sell distribute, and/or incorporate such User Submissions into any form, medium or technology throughout the world without compensation to, or acknowledgment by, you.

You acknowledge that you are responsible for any submissions you make. This means that you agree that you, and not Ingrano.shop, have full responsibility for the content you submit, including its appropriateness, legality, originality, reliability and copyright. For example, you are responsible for ensuring that you do not submit any content that:

• is known by you to be false, inaccurate or misleading
• that infringes any third party’s copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy
• that violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising)
• that is, or may reasonably be considered to be, inaccurate, abusive, vulgar, indecent, defamatory, libelous, hateful or religiously biased or offensive, threatening or harassing to any individual, partnership or corporation
• that includes any information that references other addresses, email addresses, contact information or phone numbers or any material that has been copied from another individual or entity
• that is used to promote third-party services, products, websites or organizations or constitutes advertising, junk mail, spam, chain letters or any other form of solicitation
• that contains any computer viruses, worms or other potentially damaging computer programs or files

We may refuse or remove a User Submission without notice to you. However, we have no obligation to monitor user submissions, and you agree that we are not liable for user submissions or any loss or damage resulting from user submissions.

In addition to the above, the following are some additional provisions that apply to comments, reviews, ratings, and photos:

7. Comments, Reviews and Ratings

• We reserve the right not to post Reviews, to remove any posted Reviews, and to decide upon and modify the placement of Reviews, in our sole discretion. An important factor which we will consider in deciding not to post a Review is the inclusion of inappropriate content, such as but not limited to: offensive or discriminatory language, references to other websites, products and companies or Reviews with advertisements or spam content, contact information including physical addresses, email addresses, URLs and phone numbers, comments critical of other Reviews that are posted.
• If approved, your Review will be posted within 48 hours of submission along with your first name and province.
• The Reviews expressed on the Services are not necessarily the opinions of Ingrano.shop . We do not assume any responsibility for any Reviews posted on the Services and in no event will be liable for any damages of any kind arising out of the Reviews contained on the Services.

8. Copyright Complaints

We respect the intellectual property rights of others. If you believe that any material on the Services infringes any copyright which you own or control, you may send us an alert where such functionality is incorporated into a Service or a written notification of such infringement to us. If we receive notification of an alleged infringement, we will investigate the complaint and, if we consider it to be justified, we will remove or disable access to the allegedly infringing material.

9. Disclaimers

The information we provide on our Services is believed to be accurate and complete at the time of posting. We attempt to ensure all information remains accurate and current, but we do not guarantee the accuracy, completeness and quality at all times.

The Services may contain forward-looking statements about our future performance. These statements are based on management’s assumptions and beliefs in light of the information currently available to them. We assume no obligation to update such forward-looking statements on the Services, and these statements are subject to uncertainties and other factors that could cause actual results to differ materially.

10. Your use of the Services is at your own risk

The Services and all materials contained in our Services are provided as is. This means that we disclaim all express and implied warranties about our Services and the materials contained in our Services. This includes (but is not limited to) warranties: that the materials of any particular level of quality or fit for a particular purpose, that the functional elements contained in the materials will be uninterrupted or error-free, that our Services or the servers that make them available are free of viruses or other harmful components, or that successful results or outcomes will result from properly following any instructions, directions or recipes contained in the materials.

In addition to the above, you assume the entire cost of all necessary servicing, repair or correction. You should take precautions to ensure any material you access or download is free of viruses, worms, trojan horses and other items of a destructive nature. Access to the Services cannot be guaranteed at any time.

Our Services may contain links to third-party websites. However, we do not control these third-party websites and are not responsible for the content of such websites. Linking to such third-party websites is at your own risk, as we do not verify or investigate the information contained within them.

11. Limitation of Liability

Ingrano.shop will not be liable for any damages or injury that accompany or result from your use of the Services. These include (but are not limited to) damages or injury caused by any: use or inability to use the Services, use of (or inability to use) any site to which you link from our Services, failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line failure.

Ingrano.shop is not liable for any damages, including but not limited to damages intended to compensate someone directly for a loss or injury, damages reasonably expected to result from a loss or injury (consequential damages), or other miscellaneous damages and expenses resulting directly from a loss or injury (incidental damages). Furthermore, we are not liable even if we have been negligent or if our authorized representative has been advised of the possibility of such damages or both.

Without limiting any of the above, Ingrano.shop  shall not be liable for any delay or failure to perform any of its obligations under these Terms or in respect of any completed or attempted transactions on the Services if such delay or failure to perform is due to causes beyond its reasonable control.

In any event, our liability to you for all losses, damages, injuries, and claims of every kind (whether the damages are claimed under the terms of a contract, or they are claimed to be caused by negligence or other wrongful conduct, or they are claimed under any other legal theory) will not be greater than the amount, if any, you paid to us to access the particular Service which is the cause of the claim. You acknowledge that if no fees are paid for the use of the Services giving rise to the claim, you shall be limited to injunctive relief only, unless otherwise permitted by law, and shall not be entitled to damages of any kind, regardless of the cause of action.

12. Termination

We reserve the right, at our sole discretion, to limit or terminate access to the Services (or any portion, aspect or feature of the Services), delete any content or information that you have posted on the Services and/or prohibit you from using or accessing the Services (or any portion, aspect or feature of the Services) for any reason, or no reason, at any time in our sole discretion, with or without notice. Without limiting the generality of the foregoing, we may at our sole discretion limit access to the Services and/or terminate the registration of any user who violates these Terms or infringes any intellectual property rights of others.

13. Indemnity

You agree to indemnify and hold Ingrano.shop , its subsidiaries and affiliates, and each of their directors, officers, agents, contractors, and employees, harmless from and against any loss, liability, claim, demand, damages, costs and expenses, including reasonable attorney’s fees, arising out of or in connection with any User Submissions you post or share on or through the Services, your use of the Services, or any content, information, or products accessed, offered, ordered or purchased through the Services, your conduct in connection with the Services or with other users of the Services, or any violation of these Terms or of any law or the rights of any third party.